By accessing or using statueartgallery.com ("the Website"), you confirm that you are at least 18 years of age, have read and understood these Terms & Conditions, and agree to be bound by them.

We reserve the right to update these terms at any time. Continued use of the website after changes constitutes acceptance of the updated terms. We will notify registered users of significant changes via email.

These terms apply to all visitors, users, and customers of the website. If you do not agree to any part of these terms, please discontinue use of our website.

By using this website, you also agree to our Privacy Policy and other applicable policies referenced herein.

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

• You must provide accurate and complete information
• You are responsible for safeguarding your password
• We reserve the right to suspend or terminate accounts in case of misuse or violation of these terms

All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time.

• Product images are for illustrative purposes - actual colours may vary slightly due to screen settings and the handcrafted nature of our items
• As many products are handmade, minor variations in size, colour, and finish are expected and not considered defects
• We reserve the right to limit quantities per customer or cancel orders at our discretion in cases of suspected fraud, pricing errors, or policy violations
• Orders are subject to availability. In rare cases of stock issues, we will inform you and issue a full refund
• Bulk or corporate orders are subject to separate terms - please contact us directly

Orders can be cancelled while they are in Processing or Confirmed status. Once an order moves to Shipped, cancellation is not possible and the return process must be followed instead.

• To cancel an order, contact us as soon as possible with your order details
• If the order is already shipped, cancellation is not possible
• Razorpay-paid orders receive an automatic refund to the original payment method. COD orders require no refund as no payment was collected. Refund timelines depend on your bank or payment provider.

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

• We reserve the right to change prices at any time without prior notice
• Prices in your cart are confirmed at the time of checkout
• Payments are processed securely via Razorpay - we accept UPI, cards, netbanking, wallets, and COD
• All payment transactions are processed through secure third-party payment gateways. We do not store your card or payment details on our servers
• Cash on Delivery (COD) is available for eligible pin codes with a handling charge of 1% of subtotal plus 18% GST — this is non-refundable
• GST-compliant invoices are generated automatically and sent to your email
• In the event of a pricing error, we reserve the right to cancel the order and issue a full refund
• We reserve the right to refuse or cancel any order suspected of fraud, unauthorized activity, or violation of our policies

We ship across India via Shiprocket and associated courier partners. Estimated delivery times are 3-14 business days depending on your location.

• Free shipping on orders above ₹4,999; a flat ₹199-₹299 shipping charge applies to orders below this threshold
• Delivery estimates are indicative and may vary due to holidays, remote locations, or logistics delays
• You will receive a tracking number via email/SMS once your order is dispatched
• While we strive to ensure timely delivery, we are not liable for delays caused by courier services, unforeseen circumstances, or events beyond our control
• Risk of loss passes to you upon delivery to the shipping address provided
• Please ensure your delivery address and contact details are accurate - we are not responsible for delivery issues resulting from incorrect information provided by the customer

We offer a 7-day return policy from the date of delivery. To be eligible for a return:

• Item must be unused, in original packaging, and in the same condition as received
• Return request must be raised within 7 days of delivery via our contact channels
• Items marked as non-returnable on the product page are not eligible
• Customised or personalised items cannot be returned unless defective
• Refunds are processed within 7-10 business days after we receive and inspect the returned item
• Refunds are credited to the original payment method (COD orders receive bank transfer)
• Shipping costs for returns are borne by the customer unless the item is defective or incorrect
• We reserve the right to reject returns that do not meet the above conditions
• Returns may be rejected if the item shows signs of use, damage, or is not in original packaging

You agree not to use our website for any of the following purposes:

• Submitting false, misleading, or fraudulent information
• Impersonating another person or entity
• Attempting to gain unauthorised access to our systems or data
• Scraping, crawling, or automated extraction of content without permission
• Posting or transmitting harmful, offensive, or unlawful content
• Interfering with the proper functioning of the website
• Reselling products without prior written agreement
• Using our intellectual property (images, text, branding) without permission

We reserve the right to suspend or terminate your access to the website at our discretion, without prior notice, if we believe you have violated these Terms & Conditions.

All content on this website, including text, images, product designs, logos, graphics, and branding, is the property of Statue Art Gallery and is protected by applicable intellectual property laws.

• You may not copy, reproduce, distribute, or exploit any content without prior written permission
• Use of our brand name, logo, or product images for commercial purposes is strictly prohibited
• Unauthorised use may result in legal action

To the fullest extent permitted by law, Statue Art Gallery shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

Our total liability for any claim arising out of or relating to these terms shall not exceed the amount you paid for the specific product or service giving rise to the claim.

• We do not warrant that the website will be error-free or uninterrupted
• We are not responsible for third-party content or services linked from our site
• Force majeure events (natural disasters, pandemics, strikes) excuse non-performance
• These limitations apply regardless of the form of action or legal theory

Nothing in these terms shall limit or exclude liability where such limitation is not permitted under applicable law.

These Terms & Conditions are governed by the laws of India. Any disputes arising out of or relating to these terms shall first be attempted to be resolved amicably.

If a resolution cannot be reached, the dispute shall be subject to the exclusive jurisdiction of the courts located in Jodhpur, Rajasthan, India.

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with a revised "Last updated" date.

Continued use of the website after changes constitutes acceptance of the updated terms.

For any questions, concerns, or disputes regarding these Terms & Conditions, please contact us:

We aim to respond to all queries within 24-48 business hours.