Support
Return & Refund Policy
Last updated: January 1, 2025 · 7-day return window
Return Window
7 Days
from delivery date
Refund Time
7-10 Days
after item received
Support Hours
Mon-Sat
10am - 7pm IST
Return Overview
We want you to love every purchase. If you're not completely satisfied, we offer a 7-day return window from your delivery confirmation date for eligible items.
To be eligible for a return, items must be unused, in their original packaging, and accompanied by the original invoice. All returns are subject to inspection before a refund is processed.
Eligible Items
The following items are eligible for return within 7 days of delivery:
- Items that are unused and in original, undamaged packaging
- Products received in a defective or damaged condition
- Items that are significantly different from their description or photos
- Incorrect products delivered (wrong item, wrong variant)
- Items with missing parts or accessories as listed
Non-Returnable Items
The following cannot be returned or refunded:
- Items that have been used, altered, or washed
- Products without original packaging or tags
- Customised, personalised, or made-to-order items
- Items marked as "Final Sale" or "Non-Returnable" on the product page
- Items returned after the 7-day window
- Damage caused by misuse, accidents, or improper care
- Digital products or downloadable content
Return Process
Follow these steps to initiate a return:
Contact Us Within 7 Days
Email info@statueartgallery.com with your order number, reason for return, and clear photos of the item. If you paid via Cash on Delivery, also include your UPI ID or bank account details for the refund.
Await Approval
Our team will review your request within 1-2 business days and confirm eligibility.
Pack the Item Securely
Use the original packaging. Ensure the item is safely packed to prevent damage in transit.
Ship the Item
For approved returns, ship the item to our address. We arrange pickup for damaged/wrong items at no cost.
Inspection & Refund
Once received, we inspect the item within 2-3 days and process your refund within 7-10 business days.
Refunds
Refunds are processed after we receive and inspect the returned item. The refund method depends on the original payment method:
| Payment Method | Refund Mode | Timeline |
|---|---|---|
| UPI / Net Banking | Original account | 5-7 business days |
| Credit / Debit Card | Original card | 7-10 business days |
| Wallet | Original wallet | 3-5 business days |
| Cash on Delivery | Bank transfer or UPI (manual) | 7-10 business days |
- Shipping charges are non-refundable unless the return is due to our error
- COD handling fees are non-refundable
- Refund timelines begin after inspection is complete, not from the return date
Exchanges
We currently do not offer direct exchanges. If you'd like a different product or variant, please return the original item (if eligible) and place a new order.
If you received a defective or wrong item, we will arrange a replacement of the same product at no additional cost, subject to availability.
Damaged / Wrong Items
We take great care in packing every order. If you receive a damaged or incorrect item:
- Photograph the item and packaging before opening fully
- Email us within 48 hours of delivery with photos and your order number
- We will arrange a free pickup and send a replacement or full refund
- Do not discard the packaging - it helps us raise a claim with the courier
Contact Us
To initiate a return or for any refund-related queries: