Cancellations are accepted while your order is in Processing or Confirmed status. Once your order moves to Shipped, cancellation is no longer possible.

Once an order enters the dispatch stage, it cannot be cancelled. If you've already received the order and wish to return it, please refer to our Return & Refund Policy.

The cancellation eligibility depends on the current status of your order:

To cancel your order as quickly as possible:

• Call us immediately at +91 90014 33375 (fastest method)
• Or email info@statueartgallery.com with subject "Cancel Order - [Order ID]"
• Provide your Order ID, registered email, and reason for cancellation
• We'll confirm the cancellation and initiate the refund (if prepaid) within 24 hours

The following orders cannot be cancelled under any circumstances:

• Orders that have already been dispatched
• Customised, personalised, or made-to-order products
• Orders placed under special flash sales or clearance events (unless defective)
• Bulk / corporate orders after the order confirmation has been signed

For prepaid orders successfully cancelled before dispatch, a full refund is issued to the original payment method:

Shipping charges (if any were collected) are fully refunded for cancellations before dispatch.

To cancel an order or for cancellation-related queries: